Privacy Policy

This Privacy Policy describes how HotClear (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: Including web browser version, IP address, time zone, and cookie information to ensure the Site loads correctly for you.
  • Order Information: Including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We use this to fulfill your orders and provide invoices/confirmations.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

3. SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use service providers to power our online store (e.g., Shopify, WordPress/WooCommerce).
  • We may share your Personal Information to comply with applicable laws and regulations, or to protect our rights.

4. BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you (via Google Ads and other platforms). You can opt-out of targeted advertising by visiting the Google Ads Settings page.

5. YOUR RIGHTS

Depending on your location (e.g., GDPR in Europe or CCPA in California), you may have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

6. COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, and advertising cookies to improve your browsing experience.

7. DATA RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

8. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

  • Brand: HotClear
  • Email: sales@hotclear.shop
  • Phone: +86 13450995215
  • Address: No. 23, Tongji West Road, Nantou Town, Zhongshan City, Guangdong Province, Hongji E Valley (International Enterprise Port), China.